Remote and On-Site Support

Support That Keeps Your Business Moving

What is Remote And On-Site Support?

Remote support software is installed on your company’s computers to provide On Point I.T. secure remote access when support is needed.
When an employee has a problem, they contact On Point I.T. for assistance.
A technician can securely connect to the employee’s computer and view the desktop with them.
The technician troubleshoots the problem while working directly with the employee when needed.
Many issues can be diagnosed and resolved remotely without requiring an on-site visit.
Software settings, errors, applications, printers, and other computer problems can often be corrected during the remote session.
If remote troubleshooting cannot fully resolve the problem, an on-site visit can be scheduled.
On-site support allows our technician to physically inspect computers, servers, networks, printers, and other equipment.
The technician continues troubleshooting until the issue is resolved or additional action is identified.
Once the work is complete, the solution is verified to make sure the employee can get back to work.

Give employees a reliable place to turn when technology problems occur.
Resolve many IT issues quickly without waiting for an on-site visit.
Reduce employee downtime caused by computer and software problems.
Provide hands-on assistance when an issue requires someone physically on-site.
Troubleshoot problems involving computers, servers, networks, and business applications.
Help employees stay productive when technology is not working properly.
Reduce the burden of employees trying to solve technical problems themselves.
Provide consistent IT support across office, remote, and hybrid work environments.
Escalate more complex problems when additional troubleshooting is required.
Keep your business moving with access to professional IT support when you need it.