Remote and On-Site Support
We Will Get On Point And Take Charge Of Your I.T.
Why Does Your Business Need On Point I.T Remote Support?
Included in our monthly flat rate price
- Software Troubleshooting: Remote support quickly resolves software issues, from glitches in everyday applications to complex system errors, ensuring minimal disruption to your business operations.
- Hardware Diagnostics: Our remote team can efficiently diagnose hardware problems, guiding you through initial steps and determining if on-site intervention is needed, saving time and resources.
- Network Issues: We remotely troubleshoot and resolve network issues, ensuring your business maintains a stable and secure internet connection, which is vital for modern business operations.
- Security Issues: Our remote support provides immediate response to security threats, helping to protect your business data from cyber attacks and breaches.
- Data Management: We assist in managing and organizing your business data remotely, ensuring efficient access, backup, and recovery processes are in place.
- User Access and Permissions Issues: Remote support efficiently manages user access and permissions, ensuring the right people have the right access, enhancing security and operational efficiency.
- Performance Optimization: We remotely optimize the performance of your systems, ensuring they run at peak efficiency and reduce the likelihood of downtime.
- Training and Guidance: Our team provides remote training and guidance, helping your staff utilize technology more effectively and safely.
- Technical Consultation: You receive expert technical advice remotely, helping you make informed decisions about your IT infrastructure and future technology investments.
How Does On Point I.T. Remote Support Work?
- Initial Contact: You reach out to HelpDesk via phone or email and we will create a ticket in our ticketing system for the issue.
- Secure Connection: Our engineers will establish a secure remote connection to your system using specialized software.
- Issue Assessment: They will assess and diagnose the problem remotely, often engaging with you to understand the symptoms and potential causes.
- Resolution: Then they will implement a fix remotely, which may include software updates, system tweaks, or guiding you through steps over the phone.
- Completion: After the issue is resolved, we confirm with you that everything is working as expected and will close the ticket.
Why Does Your Business Need On Point I.T. On-Site Support?
- Hardware Repairs and Upgrades: On-site support is essential for immediate hardware repairs and upgrades, ensuring your equipment is always running at its best.
- Network Setup and Troubleshooting: Our technicians provide hands-on network setup and troubleshooting, ensuring reliable and secure connectivity for your business operations.
- Computer and Server Offline Maintenance and Support: Regular on-site maintenance and support for computers and servers are crucial to prevent downtime and maintain optimal performance.
- Computer and Server Setup: We offer expert on-site setup of computers and servers, ensuring they are configured correctly and integrated seamlessly into your business environment.
- Emergency Response: Our on-site emergency response service is vital for addressing critical IT issues swiftly, minimizing operational disruptions.
- Cabling and Infrastructure: On-site support is key for managing and organizing physical cabling and infrastructure, ensuring a tidy and efficient workspace.
- Printers and Peripheral Devices: We handle the setup, troubleshooting, and maintenance of printers and peripheral devices on-site, ensuring they function smoothly and integrate well with your other systems.
- Hands-on Training and Demonstrations: Providing in-person, hands-on training and demonstrations ensures your team can effectively use and understand new technology and software.
- Direct Interaction and Consultation: On-site visits allow for direct interaction and personalized consultation, ensuring your specific IT needs and concerns are addressed effectively.
How Does On Point I.T. On-Site Support Work?
- Initial Contact: You reach out to HelpDesk via phone or email and we will create a ticket in our ticketing system for the issue.
- Scheduling: After determining that an issue requires an in-person visit, we schedule a convenient time for the on-site service.
- Technician Dispatch: A skilled technician is sent to your business location with the necessary tools and parts.
- On-Site Diagnosis: The technician conducts a thorough assessment of the issue, which may include testing hardware, software, and network connections.
- Physical Repairs/Updates: Any needed repairs, replacements, or updates are performed on the spot.
- Testing: After the work is complete, the technician tests the system to ensure the problem is resolved and that no new issues have arisen.
- Completion: After the issue is tested is complete, we confirm with you that everything is working as expected and will close the ticket.